Does Crown sell to Jeep® Owners?
No. Crown only sells to other businesses. Please contact or visit our dealers to purchase parts for your Jeep® vehicle.

I am looking for a certain part-do you have it?
Visit our on-line catalog. We will be constantly updating it, and if you don’t see what you’re looking for, please contact one of our dealers for more assistance.

Where can I purchase Crown parts?
Crown parts are sold only through authorized Crown dealers. You can find a listing of authorized dealers on our website.

How do I know that I am actually buying a Crown part?
The only way to know you are purchasing a Crown part is to look for our logo on the box or package. Some dealers may offer other brands that may be of inferior quality so please make sure to ask them for Crown parts in Crown packaging or boxes.

I have a question on how to properly install a Crown part?
Please contact the Crown dealer where you purchased this part and they will be able to assist you in properly installing a Crown part on your vehicle.

I may have an installation and/or performance problem with a Crown part?
If you have purchased a Crown part in our packaging from one of our authorized dealers then the first step is to contact the authorized Crown dealer from where you purchased this part. We do not answer any e-mails pertaining to potential problems directly—we must receive the information from the Crown dealer. If a part needs to be inspected by Crown, then you must return the part in its original Crown packaging to the dealer from where it was purchased. Please make sure to have the following information available when you contact the dealer:

• The original date of purchase.
• Was the installation performed by the Crown dealer where you purchased the part?
• Which Jeep® was the part installed on?
• Please include Model, year, mileage and general condition.
• Additional information which may be required is engine type, transmission type, transfer case type and/or axle type.
• Was the part installed by a professionally certified mechanic in a place of business? If so, please provide their contact information, including business name, street and mailing address and phone number(s).
• Was the part inspected prior to installation and determined to be potentially defective? If the part had been inspected and was installed, please describe in detail the problem(s) you are experiencing.

The reason we require this information is because we take seriously any and all issues pertaining to the quality of our parts. Crown strives to provide the best quality, so when the quality of one of our parts is questioned, we need to determine if the part is defective or if there are other factors, such as improper installation or abuse, that may be a cause.

If it is determined by Crown that a part is defective in fit and/or workmanship, then Crown will, at its discretion, reimburse or replace the part in question, to the dealer from where the part was purchased. It is then the dealer’s sole discretion to reimburse or replace the part in question to the dealer’s customer. Crown is not responsible for replacing or reimbursing a part directly to our dealers’ customer. Crown cannot be held responsible for any defects that are the result of improper installation or abuse. Crown cannot be held responsible for any part that was not installed by a professionally certified mechanic in a place of business.

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